Return & Refund Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns and issue refunds under the conditions below.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

Returns requested after 30 days will not be accepted.

The item must be returned in its original packaging with all accessories and proof of purchase (order confirmation or invoice).

How to Start a Return

To initiate a return:

Email us at hello@snapcampus.co.uk
or use our Contact Us page.

Include your order number and the reason for the return.

Our team will respond within 1–2 business days with return instructions and arrange a collection from your address.

Return Shipping

We cover all return shipping costs and handle collection directly from your address.

Please do not send any items back without prior authorization.

Refund Conditions

Condition Refund Eligibility
Item unopened, in original packaging with all accessories Full refund
Item slightly used for testing and returned within 14 days Full refund
Item slightly used and returned after 14 days (up to 30 days) 20% restocking fee applies
Item defective due to manufacturer fault Full refund
Item damaged or defective due to customer fault No refund
Customer changes mind within 14 days Full refund
Customer changes mind after 14 days (up to 30 days) 20% restocking fee applies

Refund Process

Refunds are processed to the original payment method within 5–7 business days after inspection and approval of the returned item.

International Orders

We currently do not offer international delivery or returns.