Delivery & Return Policy
Delivery Options
We offer flexible and reliable delivery methods to suit your needs:
1. Next Day Delivery
Order by 4:00 PM (Monday–Friday) to receive your items the next working day.
Available on eligible products and UK mainland addresses.
2. Standard Delivery (2–3 Working Days)
Our standard delivery option ensures your items arrive within 2 to 3 working days from dispatch.
Available on all in-stock products.
3. Pre-Order Delivery
For upcoming releases or out-of-stock items, place a pre-order and we’ll notify you via email once the product is available, along with an estimated delivery date.
Pre-payment may be required to secure your order.
Note: Working days exclude weekends and public holidays. Tracking details will be provided once your order is shipped.
Return Policy
We want you to be fully satisfied with your purchase. If you’re not happy with your item, we accept returns under the following conditions:
- Returns accepted within 30 days of the delivery date.
- Full refund available within the first 14 days, provided the item is returned in its original condition and packaging.
- After 14 days, returns are subject to a 20% restocking fee.
- An additional 20% fee may apply if the item shows signs of heavy use, damage, or missing accessories.
Return Requirements:
- Items must be returned in their original packaging with all included accessories.
- A valid proof of purchase (order confirmation or invoice) is required.
- Refunds will be processed to the original payment method within 5–7 working days after inspection.
Please contact our customer service team before returning any items to receive return authorisation and instructions.