Welcome to www.SnapCampus.co.uk , an e-commerce platform specializing in the sale of cameras, lenses, and related photography equipment to customers within the United Kingdom. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and the purchase of our products. By using our site and making a purchase, you agree to be bound by these Terms.
1. General Information
1.1 Company Details
A7 Technology & Services Ltd is a trading name of A7 Technology & Services Ltd, registered in the United Kingdom under company number 15072201, with its registered office at 20 Wenlock Road, London, England, N1 7GU, United Kingdom.
1.2 Contact Information
For any inquiries, please contact us:
- Email: hello@snapcampus.co.uk
- Postal Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom.
1.3 Acceptance of Terms
By accessing our website and purchasing our products, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our website or purchase products from us.
2. Eligibility
2.1 Age Requirement
To purchase from our website, you must be at least 18 years old. By placing an order, you confirm that you meet this age requirement.
2.2 Residency
Our website is intended for use by residents of the United Kingdom. We do not guarantee that our website complies with laws outside the UK.
3. Products and Descriptions
3.1 Product Descriptions
We make every effort to ensure that product descriptions, specifications, and images on our website are accurate, complete, and current. However, we do not guarantee that all content is free from errors or inaccuracies. In the event of any discrepancy, we reserve the right to correct such errors without prior notice.
3.2 Availability
Product availability is not guaranteed and may vary depending on demand and supply. We reserve the right to limit quantities, modify or discontinue products at any time without prior notification. In the event a product is no longer available after an order is placed, we will inform you promptly and offer an alternative or a full refund.
3.3 Pricing
All prices displayed on our website are in British Pounds Sterling (GBP. Prices may be updated periodically and are subject to change at our sole discretion without prior notice. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
4. Orders
4.1 Placing an Order
Orders can be placed through our website by following the on-screen instructions. You are responsible for ensuring that all details provided during the order process are accurate.
4.2 Order Confirmation
Upon placing an order, you will receive an email acknowledging receipt. This does not mean that your order has been accepted. We will confirm our acceptance by sending you a dispatch confirmation email.
4.3 Cancellation
You may cancel your order within 14 days of receiving the goods, as per your statutory rights under the Consumer Contracts Regulations 2013.
5. Payment
5.1 Accepted Payment Methods
We currently accept payments via PayPal and credit/debit cards, including Visa, MasterCard, and American Express. Additional payment options may be available and will be clearly indicated on our website at the time of checkout.
5.2 Payment Security
All transactions are processed through secure and encrypted channels using industry-standard SSL (Secure Socket Layer) technology. Your payment information is not stored on our servers, and we adhere to best practices in data protection and security to ensure your payment details remain safe.
6. Delivery and Returns
6.1 Delivery Coverage
We currently deliver to residential and business addresses throughout the United Kingdom. Unfortunately, we do not offer international shipping at this time.
6.2 Delivery Methods
To accommodate your preferences, we offer the following delivery options:
- Next Day Delivery: Place your order by 4:00 PM (Monday to Friday) to receive your items on the next working day. This option is available for eligible products and UK mainland addresses only.
- Standard Delivery (2–3 Working Days): Our standard shipping option ensures delivery within 2 to 3 working days from dispatch. Available on all in-stock items.
- Pre-Order Delivery: For upcoming releases or temporarily out-of-stock items, you may place a pre-order. We will notify you by email once the item becomes available, including an estimated delivery timeline. Advance payment may be required to confirm your order.
Please Note: Working days exclude weekends and public holidays. Once your order has been dispatched, you will receive tracking details to monitor its progress.
6.3 Delivery Charges
Delivery charges are calculated and displayed during the checkout process based on your selected delivery method. All delivery fees are quoted in GBP.
6.4 Risk and Ownership
Ownership of the goods transfers to you only once full payment has been received. The risk of damage or loss passes to you upon delivery of the items to the address you provided.
7. Returns and Refunds
7.1 Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods. To initiate a cancellation, please contact us using the details provided on our website.
7.2 Return Policy
We aim for your complete satisfaction. If for any reason you are not happy with your purchase, you may return it under the following conditions:
- Returns are accepted within 30 days of the delivery date.
- A full refund is available if the item is returned within the first 14 days in its original, unused condition with complete packaging and accessories.
- After 14 days, a 20% restocking fee will be applied to the refund.
- An additional 20% fee may be assessed if the item is returned damaged, heavily used, or missing accessories.
7.3 Return Conditions
To qualify for a return:
- Items must be sent back in their original packaging with all included accessories.
- A valid proof of purchase, such as an order confirmation or invoice, is required.
- You are responsible for return shipping costs unless the product is faulty or incorrect.
7.4 Refund Process
Upon receipt and inspection of the returned items, refunds will be issued to the original payment method within 5–7 working days. Refunds for cancelled orders under the right to cancel will be processed within 14 days of receiving the goods or proof of return.
For any questions about returns, cancellations, or delivery options, please contact our customer service
8. Faulty or Damaged Goods
8.1 Reporting Issues
If a product is faulty or damaged upon arrival, contact us within 30 days to arrange a return or replacement.
8.2 Inspection
Returned goods will be inspected before a refund or replacement is issued.
9. Warranty – 2 Year Warranty
9.1 Coverage Period
The warranty is valid for 24 months from the original date of purchase and applies exclusively to products purchased directly from us.
9.2 What Is Covered
Manufacturing defects
Internal hardware failures
Electrical or mechanical faults occurring under normal usage conditions
Issues not resulting from customer-induced damage or unauthorized repairs
Faults originating from components included with the product at the time of purchase.
9.3 What Is Not Covered
The following are not covered under this warranty:
Accidental damage (e.g., water exposure, drops, impacts)
Cosmetic damage or wear and tear (e.g., scratches, dents, discoloration)
Damage resulting from unauthorized repairs, modifications, or disassembly
Any issues arising from use outside of the recommended operating conditions
9.4 Service Process
If your product develops a fault:
Contact our customer service team with a detailed description of the issue.
We will arrange a complimentary return collection of the item.
Upon receipt, the product will be assessed and, if applicable, repaired.
If a repair is not possible, a replacement product or full refund may be offered.
Typical turnaround time for assessment and repair is 7 to 25 working days.
9.5 Additional Terms
Any tampering with serial numbers, security labels, or product identifiers will void this warranty.
This warranty is non-transferable and applies only to the original purchaser.
Proof of purchase (such as an order confirmation or invoice) must be provided to initiate a warranty claim.
10. Account Registration
10.1 Account Creation
You may create an account to manage your orders and preferences. You are responsible for maintaining the confidentiality of your account information.
10.2 Account Termination
We reserve the right to terminate accounts that violate our Terms or engage in fraudulent activity.
11. Intellectual Property
11.1 Ownership
All content on our website, including images, text, and graphics, is the property of A7 Technology & Services Ltd or its licensors and is protected by copyright laws.
11.2 Usage
You may not reproduce, distribute, or otherwise use any content without our prior written permission.
12. Limitation of Liability
12.1 General
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
12.2 Maximum Liability
Our total liability to you for any losses shall not exceed the amount paid for the product.
13. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or governmental actions.
14. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
15. Amendments
We reserve the right to update these Terms at any time. Changes will be posted on this page.
16. Contact Us
If you have any questions about these Terms, please contact us.
